Careers

Overview of Role:

Our company has experienced remarkable growth over the past few years. As an Accounts Payable Administrator, you will bring a methodical mindset, strong attention to detail, and a proactive, action-oriented approach to problem-solving.

In this role, you will be a vital member of the Finance team, providing exceptional support to the Finance Manager and contributing to the continued success of our operations.

Key Responsibilities:

· Process large amounts of invoices accurately and methodically to ensure that the right creditor has been paid the right amount and on time.

· Processing Supplier Payment Run.

· Resolving queries around delivery discrepancies and pricing issues.

· Reconcile Supplier statements to ensure that supplier liabilities are accurate for financial reporting and to check the accuracy of invoices on the ledger.

· Liaising with suppliers and dealing with supplier queries.

Competency and Behaviours:

· Experience as an Accounts Payable Administrator

· Strong analytical skills

· Experience of invoice reconciliation process is desirable

· Confident communicator with excellent written and verbal communication skills.

· Intermediate user of Excel is essential.

Pay and Benefits:

· Full-time, permanent role, Annual salary of £24,500.00

· 37.5 hours per week

· Hybrid working – 3 days on-site and 2 days remote.

· Flexible working hours.

· Training and Development

· Workplace Wellbeing Initiative

· 23 days annual leave + Bank Holidays

· Pension Scheme after 2 months

· Access to Wagestream.

· Instant access to a free, 24/7, confidential GP service for all Pedigree colleagues and their family

· BUPA healthcare after 3 months

· Life insurance after 3 months

· Long service awards

· Company sick pay scheme

· Staff discount on Pet Products after 3 months of service

· Cycle to work scheme.

· Annual flu jabs

Overview of Role

The first line Group IT Support Technician is the key role within the IT support function in delivering a first-class support service to the networked and roaming associates of the Specialist Pet Group, acting primarily in a first-line support capacity, resolving issues in person, over the phone or via remote connectivity. The role is varied and requires a real team player who can manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure.

Key Responsibilities

• Daily monitoring of all IT support calls.
• Logging of all support calls in the relevant ticketing system.
• Providing first-line technical support, responding to support queries, including onsite support across Specialist Pet Group Limited (Pedigree Wholesale, Just for Pets and Pets and Friends).
• Periodic retail store visits to ensure IT is being maintained and hands-on issue resolution.
• To maintain high standards of customer service when responding to support issues.
• To take ownership of support issues and seek closure, ensuring all relevant support procedures are followed.
• Escalation of more complex calls to the relevant team member or suppliers.
• Manage the installation, configuration, and deployment process of new and existing User hardware in line with defined procedures.
• Manage the installation, configuration, and deployment process of new and existing Operational hardware in line with defined procedures.
• Maintain a monthly infrastructure maintenance schedule.
• Monthly reporting of key support issues and trends identified from system data.
• Participation in an out-of-hours support rota to ensure business needs are met.

Skills and Abilities

• Minimum 1 year of experience within a busy Service Desk environment.
• A full, clean UK driving licence is essential for this role; locations can be remote, and you must be able to travel to these locations as and when the business requires.
• Outstanding Customer Service / End User experience.
• Excellent spoken & written communication skills.
• Strong problem-solving, numeracy and analytical skills.
• Solid knowledge of Microsoft's core business applications and operating systems.
• SAP experience would be desirable.

Required Behaviours

• Driven, tenacious, and comfortable operating at pace in a progressive business.
• Great interpersonal skills, including the ability to quickly build rapport with stakeholders.
• A high level of self-motivation, energy and a positive attitude.
• A clear and concise communicator.
• Strong attention to detail.
• Curious and not afraid to learn new skills.
• A commitment to excellent and consistent customer service.
• Comfortable with ownership and seeing tasks and issues through to completion.

Pay and Benefits

• Full-time, permanent role, annual salary of £27,000.00.
• 23 days annual leave + Bank Holidays.
• Hybrid working: 3 days on-site and 2 days remote, and Flexible working hours.
• Comprehensive training and development opportunities.
• Workplace Wellbeing Initiative.
• Pension Scheme after 2 months.
• Access to Wagestream.
• Instant access to a free, 24/7, confidential GP service for all colleagues and their families.
• BUPA healthcare after 3 months.
• Life insurance after 3 months.
• Long service awards.
• Company sick pay scheme.
• Staff discount on Pet Products after 3 months of service.
• Cycle to work scheme.
• Annual flu jabs.