FAQ's
What is the Minimum Order Requirement?
The minimum order requirement varies according to your pricing band and business type. Visit our Registration Page for further information.
How do I Open an Account with Pedigree Wholesale?
To open an account, first you need to register by visiting our Registration Page and completing the online application form. If your business meets our criteria, we will be in touch to confirm your account details.
I have Forgotten my Password, how do I reset this?
If you have forgotten your password or need to reset it, please click on the Forgot your password? link on the log in page.
This will take you to the page below, where you can enter your email address to receive a link to reset your password.
Can I Save my Basket?
If you log out of a session without going through the checkout, any items in your basket will be saved for the following 30 days. The next time you log in, assuming it is sooner than 30 days since your last session, you will see the items in the basket, and you will be able to complete your order (subject to the usual stock checks). If any item has become unavailable since your last session, it will be removed from the basket when you check out.
How do I Access my Price List?
To access your price list, log into your account and go to your Account page.
Scroll down to the section titled Price Lists. From there you can either select Email CSV and your price list will be sent to you, or download it by selecting Download PDF.
How do I Access my Previous Orders?
To access your previous orders, log into your account and go to your Account page.
From the horizontal menu, select Orders.
You will then see a list of all your previous orders. From this list, you can reorder the same items again or convert any order into a shopping list.
In addition, by clicking into any order on the list, you can raise a return or download the order as a CSV file.
To find out more about the Accounts Page, and the useful tools it contains, please see this video:
Do you run Online Promotions?
Yes we do! All of the offers in our periodic Special Offer Brochure (Pet People) are available on the website to all eligible customers, as well as regular online only promotions and pre sales. You can also buy Clearance lines through the website, saving up to 80% on certain lines.
Do I need to enter a Discount Code to get Special Prices?
Unless you have been sent a special discount code, all promotion and clearance prices are automatically applied. There is no need to enter a discount code.
Can I create an Order Pad for Future Orders?
Yes you can. These are known as shopping lists. There are various ways to create a shopping list, including uploading a file and converting a previous order. Find out more by logging into your account and selecting Shopping Lists in the Account area.
Can I change my Account Details on the Website?
For security reasons it's not possible to change any of your account details, apart from your password. If you need to update address or contact details, please email Customer Services and they will be happy to help.
Can I Arrange a Return on the website?
Yes you can! You can do this by logging into your account. Select the order which contains the items you wish to return. This will bring up the list of items on the order. Select the items you wish to return, along with the reason, and click on Submit Return Request.
To learn more about raising a return, please see this video:
Can I Pay my Bill on the Website?
Not yet, but we're working on it. We'll let you know as soon as this facility is enabled.
Can I view my Transfer/Rep Orders online?
Not yet, but we are working on making this possible in the near future. You can only currently see orders you have placed online, or orders your Business Development Manager may have placed online on your behalf.
Do you have a Website User Guide?
We have a series of Video Guides to help you use the website. You can view them all on the Video Guides Page.